INNEREST BEAUTY RETURN & REFUND POLICY

Thank you for shopping at Innerest Beauty. We are committed to providing high-quality skincare that meets your needs and exceeds your expectations. Please read our return/refund policy carefully to understand your options.

 

Return Policy:

We accept merchandise returns in original condition (unopened) within 30 days from the receiving date for a full refund. Buyers are required to email us at info@innerestbeauty.com with the subject line “REQUEST FOR RETURN/REFUND” to open a return claim to initiate the process. Refunds will be processed after receiving the merchandise. Your full refund will not include returned postage, any other shipping fees, or handling fees. For all free shipping orders, $7.95 will be deducted from your refund for postage. Please note that expedited shipping is nonrefundable and will incur a $4.99 handling fee.

Important Conditions:

If a returned item is used, altered, or damaged, we reserve the right to refuse the refund or apply a restocking fee of 15-50%, with an additional $7.95 shipping fee deducted from your refund.
You cannot return an item if it has been altered in any way or if it is damaged after 30 days.

Store Credit Option:

If you are dissatisfied with your purchase for any reason other than receiving a damaged item, we are happy to offer store credit. To initiate the store credit process, please contact us within 14 days of receiving your order. Store credit is only valid for future purchases and cannot be exchanged for cash.

Damaged Items:

If you receive a damaged item, please contact us within 48 hours of receiving your order. We will require photos of the damaged item(s) and a brief description of the issue. Once we review the evidence and determine that the item(s) are damaged, we will issue a refund to your original form of payment. Processing a refund will take 5 to 7 business days.

 

Please note: We reserve the right to refuse any refund or store credit request if we determine that the item(s) have been used or tampered with.

Thank you for choosing Innerest Beauty. We appreciate your business and are committed to providing you with the best possible customer service.